Privacy Policy

Effective date: November 3, 2026

Overview

Power Up Generator Solutions Inc. (“Power Up,” “we,” “us”) is a 501(c)(3) nonprofit generator dealer, tax ID 33-1354240. This policy explains what information we collect through powerupgen.com, our phone and text lines, and our online ads, how we use it, and the choices you have. We do not sell your personal information.

Information you give us

When you request a quote, fill out a form, call, text, or email us, we collect what you choose to share, such as your name, phone number, email address, service address, city, ZIP code, the type of equipment or service you’re interested in, your preferred language, and any details you include in your message.

Information collected automatically

Like most websites, our site and service providers automatically collect basic technical information, such as your IP address, browser and device type, pages visited, the page that referred you, and the date and time of your visit.

We use the Google tag (gtag.js) for Google Ads to measure whether our ads lead to visits, calls, form submissions, and other actions. This tag may set cookies or use similar technologies. Our site also loads fonts and images from third-party services, which receive your IP address when your browser requests those files.

How we use information

  • To respond to your questions and prepare quotes, sizing, and recommendations.
  • To check site-specific details for your project, such as gas service, permit requirements, and elevation.
  • To connect you with an independent licensed contractor for installation, when you request it.
  • To follow up about your request by phone, text, or email.
  • To operate, secure, and improve our website, and to measure our advertising.
  • To run our nonprofit programs, such as Project LifeLine, when you ask to participate.
  • To comply with legal obligations.

How we share information

We share information only as needed to serve you and run our organization:

  • Independent installers. Installation is performed by independent, third-party licensed contractors. When you ask for a quote or installation, we may share your name, contact information, service address, and project details with a contractor in your area so they can assess and quote the work.
  • Service providers. Companies that host our website and forms (such as Netlify), deliver email, phone, and text messages, and provide advertising measurement (such as Google) process information on our behalf.
  • Manufacturers and financing. If you buy equipment or apply for financing, information may go to the manufacturer for warranty registration or to the financing company you choose. Financing applications are handled under that company’s own privacy policy.
  • Legal reasons. When required by law, or to protect the rights, safety, and property of our customers, the public, or Power Up.

We do not sell or rent your personal information, and we do not share it with third parties for their own marketing.

Text messages

If you text our line or agree to receive texts, we use your mobile number to reply to you and follow up about your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Mobile numbers and text messaging opt-in data are never shared with or sold to third parties or affiliates for marketing or promotional purposes.

Cookies and your choices

You can block or delete cookies in your browser settings. You can manage personalized Google advertising at adssettings.google.com. You can opt out of follow-up texts by replying STOP, and out of emails by asking us. Blocking cookies does not affect your ability to call, text, or request a quote.

Other websites

Our site links to other websites, including manufacturers, financing providers, Amazon (for our book), and social media. Those sites have their own privacy policies, and we are not responsible for their practices.

How long we keep information

We keep information as long as needed to respond to your request, support your equipment and warranty, run our programs, and meet legal, tax, and accounting requirements. Then we delete it or keep it only in a form that does not identify you.

Security

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our website is for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Your rights and requests

You can ask to see, correct, or delete the personal information we hold about you, or ask us to stop contacting you, by emailing info@powerupgen.com. Depending on where you live, you may have additional rights under state law, and we will honor them as required.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed. Significant changes will be posted on this page.

Contact us

Power Up Generator Solutions Inc.
Kansas City, MO 64163
Email: info@powerupgen.com
Phone: (816) 461-9751  |  Text: 816-785-1268